PRIVACY POLICY

For the mobile applications “HANDYMAN Uzbekistan” and “HANDYMAN Master”

1. GENERAL PROVISIONS

1.1. This Privacy Policy (hereinafter referred to as the Policy) describes how NEXT SOLUTION LLC (hereinafter referred to as the Company) collects, uses, stores, and protects Users’ information when they use the “HANDYMAN Uzbekistan” and “HANDYMAN Master” mobile applications (hereinafter referred to as the Platform).

1.2. The User’s authorization by phone number or verification through the MyID system in the Application is recognized as unconditional consent (acceptance) of the terms of this Policy. Starting to use any functionality of the Platform means the User’s automatic consent to the processing of their personal data.

1.3. The Policy has been developed in accordance with the Law of the Republic of Uzbekistan “On Personal Data” No. ZRU-547 dated 02.07.2019, as well as other regulatory legal acts of the Republic of Uzbekistan in the field of information protection.

2. CATEGORIES OF DATA COLLECTED

To ensure the operation of its services, the Platform collects the following data:

2.1. Personal data provided by the User:

  • Identification: Users’ mobile phone number for SMS authorization.
  • For Service Providers (MyID verification): During integration with the state MyID system, the Company receives access to full name, PINFL, passport/ID card data, registered address, and portrait photo. The Company does not store the mathematical model of facial biometric data and uses only the identity confirmation result from the MyID operator.
  • Profile: Name, profile photo, and email address.

2.2. Technical and service data:

  • Geolocation (for Clients): Location data used to find the nearest Service Providers.
  • Geolocation (for Service Providers): Precise location data is collected in real time, including when the “HANDYMAN Master” Application is closed or not in use (in the background). This is necessary to calculate ETA (arrival time), display the route to the Client, and ensure correct operation of the “Arrived at the location” status.
  • Audio data: Voice recordings provided by the User exclusively for the AI assistant (speech-to-text conversion for creating a Request).
  • Media files: Photos of objects (“before” and “after”) uploaded for analysis by the AI module and for recording the result of the work.
  • Correspondence: Message history in the Platform’s internal chat, including automated analysis for fraud prevention.
  • Technical information: IP address, device data, and unique identifiers (IDFA, GAID).

3. PURPOSES OF DATA PROCESSING

The Platform uses Users’ data for:

3.1. Legal identity verification through MyID.

3.2. Operation of intelligent systems: Automatic completion of Requests through voice and photo analysis (AI NLP/CV).

3.3. Logistics: Navigation for the Service Provider and providing the Client with information about the specialist’s arrival time.

3.4. Financial reporting: Generating electronic receipts and invoices, including the Service Provider’s PINFL.

3.5. Security: Automated monitoring of chats to prevent transactions from being moved “outside the Platform” and to block spam.

3.6. Notifications: Sending push notifications and SMS about order statuses.

4. DATA STORAGE, PROTECTION, AND LOCALIZATION

4.1. Localization in the Republic of Uzbekistan: In accordance with Article 27-1 of the Law of the Republic of Uzbekistan “On Personal Data”, the technical facilities that store Users’ databases are physically located in the Republic of Uzbekistan.

4.2. Security: We use data encryption during transmission (SSL/TLS), token-based authorization (JWT), and strict access rights separation for Company employees.

5. TRANSFER OF DATA TO THIRD PARTIES

The Company does not transfer data to third parties except in the following cases:

5.1. User interaction: Transfer of the Service Provider’s name, reviews, rating, and geolocation to the Client, and vice versa: transfer of order data to the Service Provider.

5.2. Government services: Transfer of PINFL to the fiscal data operator for receipt registration; interaction with MyID for verification.

5.3. Transfer of anonymized coordinates to Yandex API for maps and navigation; use of Firebase/AppMetrica analytics platforms to improve software stability.

5.4. Legal requirements: To law enforcement authorities of the Republic of Uzbekistan based on official requests within the framework of the law.

6. PROHIBITED CONTENT AND CONDUCT

6.1. Users are prohibited from publishing information in the Application that violates the legislation of the Republic of Uzbekistan, including:

  • Insults, obscene language, and propaganda of violence.
  • Data that violates intellectual property rights, such as other people’s photos or logos.
  • Contact details in the internal chat before order confirmation.

7. USER RIGHTS AND DATA DELETION

7.1. The User has the right to access, change, and update their data through Profile settings.

7.2. Account deletion: The User may initiate deletion of their account at any time through the Application interface.

7.3. Retention period: After account deletion, the Company has the right to store data on transactions, MyID verification, and correspondence history for the periods provided by the tax and archival legislation of the Republic of Uzbekistan, for the purpose of resolving possible disputes.

8. AGE RESTRICTION

8.1. The Platform is not intended for persons under 18 years of age. If the Company identifies the registration of a minor, it has the right to immediately delete their data and block access.

9. CHANGES TO THE POLICY

9.1. The Company reserves the right to amend this Policy unilaterally. The new version comes into force from the moment it is published in the mobile applications.

Contacts for inquiries:

NEXT SOLUTION LLC

Email: info@nextsolution.uz